Allianz Life provides home-based medical services for customers

Allianz Life Insurance Malaysia Berhad (Allianz Life) is working with Speedoc to introduce the first of its kind, Allianz Care@Home, a service to its customers who are COVID-19 patients, to seek medical attention from home.

With the one-stop medical care solutions provider, Allianz Life aims to arrange Allianz Care@Home for COVID-19 patients (who are classified under Category 3 and above) while they wait for hospitalisation.

Allianz Life Chief Executive Officer Joseph Gross said the launch of Allianz Care@Home is the company’s response to help provide much needed support to customers amidst the unprecedented COVID-19 pandemic.

“COVID-19 has a profound impact on our healthcare system and hospitals across the country are challenged with a shortage of hospital beds to cater for COVID-19 patients amidst the surge of daily positive cases. As such, some COVID-19 patients are asked to monitor their condition at home and this can be very daunting on a person who is already feeling very ill, going through mental anguish and very distressed.

“What we can do as a company which provides protection is to bring professional medical care to our customers’ homes to give them some reassurance, peace of mind, while waiting to secure a bed in hospitals. This is crucial as COVID-19 continues to test hospital preparedness in handling an influx of critically ill patients. With the Allianz Care@Home service, a medical team will be despatched to our customers’ home to provide the preliminary medical attention and necessary support, and assist to facilitate the admission to the designated medical centres for further treatment,” he said, adding that it is really about being there for the customer when they need it the most.

In early September, Health Ministry Director General Tan Sri Dr Noor Hisham Abdullah said some states have exceeded the capacity of COVID-19 wards including Penang at 117% capacity, Perlis (102%) and Johor (101%).

States that are close to reaching the capacity for COVID-19 beds are Kelantan (95%), Kedah (94%) and Sabah (92%). Meanwhile, Selangor’s bed capacity was at 66% and Kuala Lumpur at 58%.

Speedoc’s COVID-19 home visit service was initially available in the Greater Klang Valley only. Due to high demand, Speedoc has expanded its services to accommodate the needs of patients residing outside of its current coverage area. The company’s services are now available in Penang, Negeri Sembilan, Melaka, and Johor Bahru from 15 September 2021 onwards. The company is also studying the possibility of extending this service to other states.

“With teams of doctors and nurses already treating patients at home, Allianz Care@Home programme recreates a hospital environment in the comfort of the patient's home,” Speedoc Chief Executive Officer, Dr. Shravan Verma said.

“The pandemic has accelerated the need and demand for tech-enabled medical solutions to bring medical care to where the patient is not exposed to unnecessary risk during a crisis. The same way food is being delivered to the homes of consumers, Speedoc is doing the same with healthcare,” he added.

Other than providing home doctor and nursing visits, Speedoc’s service also includes a 24/7 call centre, referral letter or summary note to medical service centre, assist with hospital admissions according to the COVID-19 Assessment Centre’s (CAC) guidelines, and ground ambulance arrangement subject to availability and upon request.

“The services offered by Speedoc are value-added services on a cashless basis for all customers who are covered under Allianz Life’s individual Hospital & Surgical (H&S) plans* and whose policies are in-force. This is in addition to our recent announcement that hospitalisation for COVID-19 patients in the Category 3, 4 or 5 are covered under their H&S plans,” Gross said.

For more information on Allianz Care@Home, please speak to our Allianz Life agents or Speedoc at +6011 4166 1178.

*Terms & Conditions apply

This content is provided by Allianz Malaysia Berhad.

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