KPJ Healthcare Unveils New Shared Values to Drive Cultural Transformation

As a key part of the Group’s transformation, KPJ Healthcare Berhad ("KPJ Healthcare" or “Group”) is proud to unveil its new shared values to all employees, which emphasize enhanced patient-centricity culture, driving its push to be a high-performance organisation.

Image above: Chin Keat Chyuan, President & Managing Director of KPJ Healthcare, taking a group photo with the senior leadership team of KPJ Healthcare after unveiling its new shared values to all employees.

The new shared values, which is a culture statement for KPJ, is represented by the acronym C.A.R.E, are designed to transform the workplace culture. Committed – dedicated to achieving our shared goals and vision; Accountable – ownership and integrity in actions; Respectful – valuing diversity and dignity with courtesy; and Excellent – delivering exceptional quality and performance. 

These values are also to set the expected behaviours and shape the desired culture for KPJ Healthcare, becoming the foundation for its goal to be the preferred healthcare partner for its patients.

The Group recently embarked on a transformation journey based on five key initiatives – Asset Optimisation, New Sources of Growth, Digital First, Rebranding and Culture Transformation. While the first three are ongoing, rebranding and culture transformation will kick off in the second half of 2024. The Group is set to launch its new brand on 6 August 2024, symbolising its renewed commitment to innovation and excellence in healthcare.

“At KPJ Healthcare, our new shared values reflect our dedication to providing exceptional, patient-centric care and fostering an inclusive and innovative workplace. These values are more than just words – they are commitments that will drive our actions and decisions every day. These are also part of our change management process. As we push ourselves to be a high-performance organisation, the event today is significant as we get Team KPJ to be onboard in this journey together.” said Chin Keat Chyuan, President & Managing Director of KPJ Healthcare Berhad.

To ensure these values are adopted throughout the organisation, KPJ Healthcare will launch targeted training programs for leaders and employees. These programs will focus on enhancing skills in patient care, teamwork, leadership and ethical decision-making. Leaders will actively demonstrate these values and encourage their teams to do the same, reinforcing the desired culture.

In addition to training, KPJ Healthcare is making changes to its systems and processes to support these values. This includes adopting advanced software systems like Workday for human resources, ARIBA for procurement and nHIS for healthcare information. These tools will streamline operations, enhance transparency and improve collaboration within the organisation. 

KPJ Healthcare is also introducing new performance standards with a focus on recognising and rewarding excellence, aiming to create a motivated and high-performing workforce. These efforts will ensure that KPJ Healthcare lives up to being Committed, Accountable, Respectful and Excellent in all aspects of its operations.

This content is provided by KPJ Healthcare Berhad.

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