Unhappy flight passengers can complain to Mavcom – Loke

Passengers unhappy with compensations offered by airline companies in the event of any disruption to their flight schedules can lodge a complaint with the Malaysian Aviation Commission (Mavcom), said Transport Minister Anthony Loke.

Speaking to reporters after launching AirAsia's fixed fare Chinese New Year promotion at its RedQ headquarters, Loke said he was uncertain whether cash refunds are a part of compensations offered by airline operators.