Ombudsman Malaysia to replace, improve functions of PCB

The purpose of establishing Ombudsman Malaysia is to replace and improve the functions of the Public Complaints Bureau (PCB) in serving the public to resolve complaints and promoting good governance in the public sector.

PCB director-general S Letchumanan said this was also to ensure that the body has a clear authority to investigate any complaints received.

"In the existing policy, the word investigate is not clearly...