MAG offers compensation, flight reallocations amid customer service delays

Malaysia Aviation Group Bhd (MAG) is working diligently to provide affected customers with compensation options, including flight reallocations and full refunds without penalty charges.

Its group managing director Izham Ismail said due to the increased traffic experienced at its Global Contact Centre, MAG encourages passengers to use the “My Booking” feature on its website for quicker service and to check the status of their flights.

In a statement today, he said MAG had taken proactive steps...